Got questions? We’ve got answers!

Order & Delivery

What is your return and refund policy?

You can view our full Return & Refund Policy for details about returns and refunds.

How can I track my order?

Once your order is available for tracking, you can use our Rovanoir Order Tracking page to check its status.

What is your shipping policy?

For full information about shipping, please see our Shipping Policy.

How can I contact customer service?

Email us at support@rovanoir.com or call +447441922072. We aim to respond to inquiries within 24 hours.

Returns & Refunds

What are your customer service hours?

Our Customer Service Hours are Monday to Friday, 9am - 6pm (GMT/BST). Saturday and Sunday: Closed.

How do I cancel my order?

Please refer to our Cancellation Policy for information about order cancellations.

What payment methods or payment terms apply?

Please see our Payment Policy for information about payments.

Where can I find your Terms of Service?

Our full Terms of Service are available online.

How is my personal information handled?

Please review our Privacy Policy for information about privacy and personal data.

Contact

Where can I find the Return & Refund Policy?

You can read the full Return & Refund Policy on our website.

Where can I find the Shipping Policy?

You can read the full Shipping Policy on our website.

Where can I find the Cancellation Policy?

You can read the full Cancellation Policy on our website.

Payments

Where can I find the Payment Policy?

You can read the full Payment Policy on our website.

Where can I find the Privacy Policy?

You can read the full Privacy Policy on our website.

Where can I find the Terms of Service?

You can read the full Terms of Service on our website.